Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Both TouchID and Apple Watch required to unlock
I just switched to Macbook Pro M3Pro and now 1Password 8 requires me to both do TouchID and double click on the Apple Watch. I tried to uninstall and reinstall to no avail. I also tried toggling the TouchID and Apple Watch in the security settings on and off multiple times, still asking both, even when one of them is set to disabled.
1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: macOS 14.5
Browser: Safari
- 1P_Dave
Moderator
Thank you for posting the Support ID, I see that my colleague has already sent you a response that includes a workaround for your particular situation. If you have any questions then please reply to that email.
To prevent having the same conversation in multiple places at once, I'm closing this thread. 🙂
-Dave
ref: BQK-85535-221
same! just submitted my request: BQK-85535-221
- 1P_Dave
I'm sorry that Touch ID unlock isn't working with 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/715154/#Comment_715154
- Your forum username:
mgbaozi - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Same here, touchId authentication will always fail if I save more than one fingerprint.
macOS version: 14.4.1
model: M3 Pro 14 inch
1Password Version: 8.10.36Having the same problem. I have done a little testing and in my case it may be related to adding a second fingerprint to touchid.
When touchid has two fingerprints registered and I try to unlock 1Password I get the touchid prompt followed by the prompt to double-click on my watch. My watch is UNCHECKED in 1Password preferences on the security tab.
As soon as I delete the second registered fingerprint 1Password returned to working as expected, touchid unlocks it without involving my watch.
I sent diagnostics under the ticket below, can't remember if I had 1 or 2 fingerprints at the time I pulled the diagnostics. Support Ticket: WKH-62892-843
- 1P_Tommy
Confirmed. It's here and with the correct team.
ref: IRL-29925-919
Diagnostics sent. Support ticket ID is IRL-29925-919. Thank you.
- 1P_Tommy
Now the Apple Watch option in 1Password security settings disappeared
This can happen when we're having trouble getting information from macOS as to the availability of the watch.
I'd go ahead and send the report to the technical team. It sounds like you might be bumping up against more than one issue.
Went our for dinner with family after I posted this in the forum, came back home didn't touch the laptop until now, and now the Apple Watch option in 1Password security settings disappeared. I checked my "Touch ID & Password" setting in my Macbook, my Apple Watch is still there. Now when I lock and unlock my 1Password it asks me to to type the password after Touch ID.
