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baggend's avatar
baggend
Occasional Contributor
4 years ago

Can’t log in to Safari extension on iPhone

My Safari extension has been working great for a while, but starting this morning, it will no longer unlock. I tap the puzzle piece and then 1Password and get a message saying “Sign in to use 1Pas...
ios
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @dpilone:

Yes, the Magic Keyboard would count. It's an issue that we're tracking, and I've added your input to the issue we have on this. It sounds like you may be running into a combination of a few issues in fact. Can you try these steps and see if that improves your state of play?

  1. Disconnect your external keyboard from your iPad.
  2. Fully close Safari on iOS.
  3. Fully close 1Password on iOS.
  4. Open and unlock the main 1Password app from your home screen.
  5. Open Safari and go to any webpage.
  6. Tap on the 1Password icon in the address bar.
  7. Follow the prompt to unlock 1Password for Safari with your account password.

Let me know how that goes!

Jack

ref: dev/core/core#9873

ref: dev/core/core#11334