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jonand's avatar
jonand
Occasional Contributor
1 month ago

Can not create passkey for an existing account

Right now can I not create a passkey for an existing Facebook account. I use 1Password for Windows 8.12.4, with the Windows 11 integration to manage keys with 1Password, and 1Password for Android 8.12.4. If I try to make a passkey with the Microsoft Edge browser in Windows 11 do the passkey creation end with the failure "it was not possible to store the passkey". If I instead try to make a passkey in the mobile do the existing Facebook account not show up in the list of accounts, but instead some other existing accounts, when I am asked for in which account I want to store the new passkey. The only alternative I have is to store the passkey in a new account. When I did that did I notice that the new account were associated with the URL https://accounts.meta.com while I only had the URL https://www.facebook.com for that account, so I removed the new account and added the first URL also to the existing account, but that did not solve the problem. This has worked before in Windows before the new Windows 11 integration, but it do not work in the mobile either so it may not be because of the Windows 11 integration. Something must have caused this to not work any longer, and I unfortunately do not have more information about it to share except for this.

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  • Hi jonand​, thanks for reaching out about this!

    Could you reproduce the issue and then email in with a diagnostics report from your Windows device, so our team can take a closer look?

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/can-not-create-passkey-for-an-existing-account/167815
    • Your forum username: jonand

     

    You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!

    - Gem

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator

      jonand​ 

      Thank you! I can confirm that we've received both of your emails and one of my colleagues will send you a reply as soon as possible. To prevent duplication of efforts, I've closed this community thread. 

      -Dave

    • jonand's avatar
      jonand
      Occasional Contributor

      Oups! I forgot to attach the files with the diagnostic data in the first mail. They were sent in a reply 18:55 CET to the first reply from the support with the support ID number.

      /Jonny

    • jonand's avatar
      jonand
      Occasional Contributor

      Done, with a mail to your support at 18:44 CET (Sweden), which caused the support ticket ID NKM-38151-697.

      Thanks for your support with this, but it is not urgent at all. I have activated 2FA for that account as a good alternative, but passkeys are the future :)

      /Jonny