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Forum Discussion

jasimon9's avatar
jasimon9
New Contributor
3 years ago

Cannot get 1P to work on iPhone

I have complained about the difficulties I have with the 1P app on iOS several times. Most of the time I cannot use if and just give up. This is crazy. It should be able to work. Here is what I we...
ios
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
3 years ago

Hi jasimon9

I remember that it works better to not try to login to an app first, but to first login to 1Password. I was given that advice in this forum.

Correct. In order to use biometrics with Password AutoFill you must have already launched and unlocked the 1Password app.

What's wrong with this picture?

I believe you can improve your experience with 1Password for iOS by adjusting your settings. In the 1Password app:

  • Make sure either Face ID or Touch ID is on in 1Password under Settings > Security (it may help to toggle it off and then back on)
  • Turn off Settings > Security > Lock on Exit
  • Turn on Settings > Advanced > Security > Always show lock screen

In iOS's Settings app:

  • Passwords > AutoFill Passwords > Make sure 1Password is checked and no other options are

Also, while you're in the 1Password app and want to see your items, please try tapping on the Categories tab at the very bottom of the app, and then tap All Items. Do you then see your items? Please let me know.

Ben