Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

HFTobeason's avatar
HFTobeason
New Contributor
4 years ago

Clicking "Open 1Password" from the Extension Icon in Safari has no effect

Clicking "Open 1Password" from the Extension Icon in Safari has no effect. Same problem from the in-line icon. I can click all day, but nothing happens. 1Password Version: 1Pa...
betas
PeterG_1P's avatar
PeterG_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi HFTobeason, I'm very sorry to hear of this issue. Let's do a quick test to narrow down what the problem might be. Can you try the following? 👇

  1. Open the main 1Password window.
  2. Press Ctrl-Opt-Cmd-Q to quit.
  3. Quit any browsers.
  4. Re-open both and retry.

This sounds like a code validation issue some customers have seen recently, and this test should give us a good first indication whether that's what you've encountered here. I'll look forward to learning how this goes for you!

ref: dev/projects/customer-feature-requests/#713