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Forum Discussion
Enter Password 2X Times...Occasionally
When logging onto 1Password, a member of my 1Password Family has to enter the password twice to unlock it. The initial password is not rejected as incorrect. The person simply receives a second request to enter it again and then all is well. This happens periodically at random intervals. This is not a case where 1Password is being accessed after a long period of inactivity. This started happening recently. Thus far I as the account owner has not seen this problem.
Please let me know how to fix this problem.
- 1P_Dave
Moderator
Hello zkaps! 👋
I'm sorry that a family member is being prompted to unlock 1Password twice. So that I can better understand the situation, can you tell me the following:
- Does the issue occur when they're unlocking 1Password in the browser or the 1Password for Windows desktop app? Or both?
- If they're seeing the issue in the browser then which browser are they using?
- What version of 1Password are they using:
- Find the version numbers for 1Password and your operating system
- How to keep 1Password up to date in your browser
I look forward to hearing from you.-Dave
