Error: "You've used a newer version of 1Password on this device."

Hi @Cyberjunky, thanks for your response! Your support ID should look something like [#ABC-12345-678] - could you let me know what this is, so we can link your post here with the email you had sent in?

Error: "You've used a newer version of 1Password on this device."

Hi @Cyberjunky, thanks for letting us know that you've emailed in. You should receive a response to your email with a Support ID number. Could you let me know what it is, so we can connect the dots here? Thanks!

Logs attached and email sent thank you.
Can you please tell me what is the cause of his issue?

Hello again @Cyberjunky - thanks for the update. We're happy to hear 1Password in the browser is working for you.

With regard to the desktop app, we'd still be interested in looking in to the logs from 1Password for Windows, when you have a moment, I've included the instructions from Grey's post below:

1. Click the Start menu and enter %LOCALAPPDATA% into the search field and press Enter.
2. In the Explorer window that opens, open the 1Password folder.
3. Right-click the logs folder and "Compress to ZIP file".
4. Attach that .zip file to an email addressed to support+forum@1password.com and include a link to this thread and your username.

Looking forward to hearing from you.

The browser extension works, the desktop app is causing the issue. Once I deleted the desktop app I can get into the 1password vaults.

The desktop app is causing the issue, won't be installing that again

Easy solution, delete the desktop app, I am in now

@Cyberjunky

I've split your comment, and our responses to you, into a new thread in the Windows category. The other thread is dedicated specifically to the 1Password for Mac app. For 1Password on a Windows PC, please see the instructions that Grey posted above.

-Dave

I can't get in, I need to get into my passwords, finding logs is one thing I am completely disabled her. Provide me with a way to get in please.