Face ID Not Working [Fixed. Please see the approved answer for details.]

I couldn’t agree more. How ‘bout if Agile Bits refunds our subscription money for breaking their product, not fixing it — or giving ANY indication as to when it might be fixed — and just looking the other way, keeping their intentions hush-hush and pretending that their great & venerable product is useable at this point for all who happened to need to reset their iPhone’s settings.

Maybe we should all file a class action lawsuit to get them to take this seriously and resolve this issue?!?!?

Hello everyone,

I wanted to provide an update for anyone who might have missed Ben’s post earlier: Our developers have identified the cause of the issue and have written code that will resolve the issue for affected users. A previous potential fix that we were testing internally introduced some unexpected behaviours and our developers decided not to release it in favour of taking a little longer to create a stable and solid fix which we’re now testing. We want to make sure that we get it right so that the issue is resolved permanently for everyone.

There have also been a few roadblocks that have prevented us from sending out an update quickly but we’re making good progress in resolving those as well. I don’t have any other information to share at this time.

We really appreciate everyone’s patience and understanding while we work to get a permanent and enduring fix into your hands. Although the issue is affecting only a subset of users and not all users, my colleagues and I on the customer support team are passing along each and every report so that the development and product teams are aware of the impact that the issue is having. I want to apologize again for the frustration.

I don’t have an ETA on when the fix will be ready but this is a top priority for the team and the fix will be included in an upcoming update. Thank you again for your patience and we hope to have more news to share soon.

-Dave

Worst customer management ever in my life. Don't you have any professional conscience?

And even a Tweet to @1Password "Just wondering why, since you're on a subscription model now, customers should continue paying full price when you have had a number of key features which have not functioned in months?". Reply "We hear you that some fixes are taking longer than anticipated, and understand your concerns. The team’s actively working on resolving these and we really appreciate your patience as we work towards a solution. If you email support@1password.com, the team would be happy to chat."

Sound familiar?

As to why we should still be paying the full subscription price. Though I doubt anyone will have the nerve to answer this. I guess just because you have a lot of money doesn't make you a better company. Ridiculous.

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I suggest that anyone having this problem should send an email to support@1password.com

Once done you’ll get a case number, then you can directly reply to the email for updates.

Unfortunately I'm not surprised. They will never do it but I agree, there should be some type of prorated price for our subscriptions. Due to the fact this is a key feature which has been broken for months. It's even advertised on their website as this fantastic feature. I guess when you have a boatload of money these things aren't quite that important.

Hi team

I Reset all my 14 Pro phone settings this was due to system glitches not remembering settings ... However, since then 1Password wont unlock with FaceID and I have to enter my password every time.

I've gone as far as deleting 1P and turning off and on FaceID settings - but still the problem persists - if I check my settings - FaceID in 1Password is enabled ...

Then when I try to use FaceID - i see the iOS system big green tick at the top of the screen - but then 1Password has an error 'that didn't work - check your password and try again'

Help please :)

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Referrer: forum-search:faceid that didnt work

Is there any new update?
This problem is really annoying, another month has passed and it still hasn't been fixed.
I highly doubt that you are even working on it. I've been dealing with this problem for half a year now and have to enter a password every time. Are you considering any compensation?

Hi GreyM1P i'm looking forward to it. I'm grateful that 1Password 8 works on my iPad mini.