Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

jandubois's avatar
jandubois
New Contributor
11 months ago

How can I sign in with a passkey from Safari

1Password for Mac 8.10.28, 81028034, on PRODUCTION channel Safari Version 17.4.1 (17618.1.15.111.8, 17618) on macOS Monterey 12.7.4 1Password browser extension version 2.22.1, 22200104, on STABLE...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Hello jandubois! 👋

I'm sorry that you're unable to sign in to Amazon and PayPal using a passkey. I can't reproduce the same issue with Amazon in Safari on my own Mac and I'd like you to double-check a few settings:

  1. Make sure that 1Password is set as a default password manager in Safari and that the built-in password manager is turned off: Turn off the built-in password manager in your browser
  2. Click on the  in the menu bar and then clicking System Settings.
  3. Click Passwords.
  4. Click Password Options.
  5. Turn off "AutoFill Passwords and Passkeys".
  6. Restart your Mac (don't skip this step even if the other settings are all okay).

Then try to sign in with a passkey again: Save and sign in with passkeys in your browser

If that still doesn't work then let me know and I can help further.

-Dave