I am deathly afraid of losing all of my passwords if I try to upgrade to ver 8. I am using V 7.9.4

who can see my diagnostic report, and is it encrypted ? I am concerned about it becoming public, and should that be a concern?

1Password Version: 7.9.4
Extension Version: Not Provided
OS Version: MacOS 11.6.6
Referrer: forum-search:is there a chat for 1pass

[#MLR-75684-418]

grandpamike

I'd like to ask you to create a diagnostics report from your device:

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: grandpamike

• A link to this thread: https://1password.community/discussion/130338/i-am-deathly-afraid-of-losing-all-of-my-passwords-if-i-try-to-upgrade-to-ver-8-i-am-using-v-7-9-4

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! Once we have the report we can work with you one on one via email.

I went to the 1pass site, and cannot find any more than 6 passwords not the 161 I have on my computer?

I went to my acct, and I cannot see a full backup of my passwords, only 6. I still need assistance.

Dave,

I just signed into 1password, and I cannot find a backup for my passwords. There is 6 passwords showing but I have over 161 passwords, so not sure what to do. TIA

Hello grandpamike! 👋

I can empathize with your nervousness, sometimes you can run into all sorts of pitfalls when updating to a new app. 1Password 8 is different from other apps since all of your items are backed up to 1Password.com and you can always restore your data from there if something were to go wrong on your Mac. The installer from our website will make sure that your account is transferred to the new app and you'll see all of your items in 1Password 8 once you finish the installation and unlock the new app using your account password. You can download 1Password 8 directly through our website:

• https://1password.com/downloads

Please let me know if you run into any issues with installing 1Password 8 from our website and I'll be happy to help further. 😊