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Forum Discussion

Former Member's avatar
Former Member
3 years ago

I cannot unlock the Firefox extension on Mac

I've purchased 1Password, downloaded the latest version 8, refreshed Firefox, and downloaded the latest Firefox add on. I am unable to unlock 1password from Firefox. When I click on the toolbar icon,...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @ignazrc:

It sounds like 1Password in Firefox might be having trouble communicating with 1Password for Mac. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!