Inconsistent Apple Watch unlock

Thanks OC03

ref: AMD-19811-956

Thank you Dave. I submitted the Diag Report and received this Tik# [#AMD-19811-956]

@OC03

I'm sorry that the issue has returned. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/140893/inconsistent-apple-watch-unlock
• Your forum username: OC03
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hi Tommy. Unfortunately, the problem has returned the day after Apple Watch unlock was restored by signing the Apple Watch out-of/into iCloud. Last night I shut the computer down, and today 1Password again is failing to interact with my Apple Watch. (This has been the pattern lately — if I somehow get Apple Watch unlock to work, it soon again ceases to work.)

Wishing you good luck. @OC03

If anyone else wishes to try that, it might be worth a shot. This is has helped three folks so far. It seems it might be fruitful. My main thought is perhaps this refreshes some token that's exchanged. As long as it works...

Thanks, Tommy, that worked! After re-pairing my watch I just had to re-enable unlock with Apple Watch on my Mac and 1Password is suddenly able to be unlocked by my watch.

Let's see if this setting sticks...

@OC03

I'd suggest signing out of iCloud on the watch and signing in again. We had a user much like yourself that we referred to Apple. The user reported Apple had them unpair and pair the watch with the phone and now he's a happy user. I can't guarantee the same for you but that worked for him.

Similar issue with me — Unlock with Apple Watch does not work for 1Password while always working for unlocking the MacOS screen sleep. If I try all the things on the help article about setting up unlock with Apple Watch then sometimes (rarely) it works for a while but then stops working.
iMac Pro running MacOS 14.2.1
Apple Watch Ultra running WatchOS 10.2

Unlock with Apple Watch used to work reliably until a couple of months ago.

@zder

Going out on a limb here, it sure sounds like you are experiencing a known issue that has been reported to Apple for an OS side resolution. If you like I'd be happy to look over a report. However, your description aligns perfectly with that other have said disappearing and reappearing. If you wish to send a report over and let us review it further please follow the instructions below.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: zder

• A link to this thread: https://1password.community/discussion/comment/695538/#Comment_695538

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I am also experiencing the same issue. Mac Studio, macOS 13.5.2, 1Password for Mac 8.10.15, Apple Watch 8, WatchOS 9.6.2
Only occasionally am I able to unlock my Mac using my Apple Watch. Usually, it doesn't work at all and Unlock with Apple Watch is not visible in 1Password Settings:Security.