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Former Member's avatar
Former Member
2 years ago

iPhone not connecting to 1 Password

Hi - I recently subscribed to 1Password and set up the system. It works well on our two iMacs, my Macbook Pro, and my iPhone but does not work on my wife's iPhone (an XR w i)S 16.5). She downloaded t...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@OldsKris

Thank you for the reply. Can you post a screenshot of what you see when a website "held back providing access" and showed a spinning icon? Aside from the spinning icon do you see any error messages?

Can your wife follow the steps in this guide double-check that 1Password in Safari is enabled: Get to know 1Password for Safari on your iPhone or iPad

Once 1Password in Safari enabled, can she open Safari and then navigate to a website herself rather than tapping on an address in the 1Password app. On a website's login page does she see the login suggestion appear when she taps on either the username or password field on the page? The suggestion will look like this:

I look forward to hearing from you.

-Dave

ref: dev/core/core#21832