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Forum Discussion
Losing connection with Safari
Regularly 1Password looses contact with Safari – at least weekly.
I get the message to reconnect 1Password but after clicking that, it reconnects but doesn't really work until I restart Safari. The 1Password popup in the window title bar works again, but the one in the fields doesn't and neither will autofill. Menu bar 1Password also won't autofill.
1Password Version: 8.10.28
Extension Version: 2.22.1
OS Version: 14.4.1
Browser: Safari
- 1P_Dave
Moderator
I'm sorry that 1Password for Safari isn't loading properly. It looks like the team has encountered that specific behaviour internally as well. Since it's been some time since your initial post can you tell me if you've updated to the latest versions of macOS, 1Password, and the browser extension?
- macOS: 14.5
- 1Password for Mac: 8.10.32
- 1Password for Safari: 2.23.3
If you're still seeing the issue when using the latest version of everything then let me know. 🙂
-Dave
Well I'm not getting the message as often now but it's still disconnecting all the time. Now I'm getting fun new issues. There are no console logs so I assume 1Password is just disconnected.
- 1P_Dave
Thank you, post the Support ID here when you receive it via the auto-reply and I'll make sure that your email makes it to the right team. 🙂
-Dave
Will do, thanks Dave
- 1P_Dave
Hello pixelmachine! 👋
I'm sorry that 1Password for Safari is losing connection with the desktop app. There are a few different cases where this might occur that our developers are working to correct. So that I can identify the specific cause of the issue in your case, and suggest any fixes or workarounds, can you send in the following the next time that the issue occurs:
Attach the file to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/145349/losing-connection-with-safari
- Your forum username: pixelmachine
- Please do not post the console log to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
