Forum Discussion

JonasKrausch's avatar
JonasKrausch
New Contributor
3 months ago
Solved

macOS Tahoe - TouchID not working

Hey there,

i'm running the macOS Tahoe Beta Build 3 (25A5306g) and encountered a unexpected behaviour:

TouchID seems to not work at all. I get the following errors

App: 

Browser-Plugin (Chrome): 

I already tested all three branches (Production, Beta, Nightly) and also completely uninstalled 1Password and started from scratch.

The Checkbox to enable/disable TouchID in the settings does not do anything.

PS: Before I realized that TouchID isn't working, I had my Apple-Watch enabled for Auth-Requests on my Mac. Normally - as soon as you unlock/add a 1P-Account, a Pop-Up for authorization comes up to do some sort of adding a Key to Keychain for future unlocking via TouchID/AppleWatch. This Pop-Up came up for about 0.1 second and the Apple-Watch vibrated. But nothing else happened. (I can share a Screen-Recording of this)

It's quite annoying to enter passwords for both accounts every time after locking my Mac. Even if issues like these are kind of inevitable when trying an early stage Beta OS :D

Best regards,

Jonas

betas
macos
  • JonasKrausch's avatar
    JonasKrausch
    3 months ago

    Hi Trevor,

    actually - I was not really able to reproduce this behaviour.

    I used my Macbook at home once and suddenly everything started working again. Now it also works in the office. I would summarize the fix as: "Remove all devices / docking stations and try-again"

    fyi, when i'm in the office, i'm connected to a Sonnettech-Docking which just provides a 2k-Display, Power and Ethernet.

    -Jonas

7 Replies

  • AndiPi's avatar
    AndiPi
    New Member
    3 days ago

    Hi,
    I can confirm this problem.
    I upgraded to MacOS Tahoe when it got available and now have to enter my password manually everytime I start 1Password. 
    I had two different error messages. Most of the time it's "TouchID failed to often..." but I also found a message like "Biometric sensors are blocked by MacOS" once.
    Any solution by now?

    AndiPi

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      4 hours ago

      AndiPi​ 

      I'm sorry that you're running into issues with biometric unlock when using 1Password. I'm using macOS Tahoe and I'm not seeing the same issues on my Mac. Can you tell me if you're still able to unlock the Mac itself using Touch ID? If Touch ID still works for macOS itself then can you try the following: 

      1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
      2. Open and unlock 1Password for Mac.
      3. Choose Apple menu  > System Settings, then click Touch ID & Password.
      4. Turn off all of the features, then turn all of them back on again.
      5. Go back to 1Password and choose 1Password > Settings from the menu bar.
      6. Click the Security icon, then turn on "Touch ID".
      7. Lock 1Password by choosing 1Password > Lock from the menu bar.
      8. Unlock using your account password and then lock 1Password again. Now try unlocking 1Password using Touch ID.


      If you get an error message then can you post a screenshot of the error message? 

      -Dave

  • JonasKrausch's avatar
    JonasKrausch
    New Contributor
    3 months ago

    Hi Trevor,

    actually - I was not really able to reproduce this behaviour.

    I used my Macbook at home once and suddenly everything started working again. Now it also works in the office. I would summarize the fix as: "Remove all devices / docking stations and try-again"

    fyi, when i'm in the office, i'm connected to a Sonnettech-Docking which just provides a 2k-Display, Power and Ethernet.

    -Jonas

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi JonasKrausch,

      Thanks for providing that update! Just out of curiosity, did things start working again while you were still running Beta 3 of Tahoe or had you already updated to Beta 4? Just curious if that might have been part of the fix!

      • JonasKrausch's avatar
        JonasKrausch
        New Contributor
        3 months ago

        I was still running Beta 3.

        I'm now on Beta 4 and everything still works as expected.

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    3 months ago

    Hi JonasKrausch​,

    Thank you for providing those details, as well as testing both the beta and nightly branches. To help us further look into why the issue may be occurring, I'd like to ask you to create a diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/macos-tahoe---touchid-not-working/159175
    • Your forum username: JonasKrausch


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

    - Trevor