Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Mobile Safari Extension does no longer load after updating to app version 8.10.38
Hi there,
after installing beta version 8.10.38, the Safari extension does no longer load when Safari has been force-quit. This might also happen when Safari is paused by iOS, but this of course harder to reproduce. However this problem does appear when force-quitting the app
Steps to reproduce:
1. Force-Quit Safari
2. Go to a webpage's login form you have stored a login item for
3. When tapping on the login field, the inline 1P menu is not displayed
4. Also going to the extension menu (puzzle icon) in the address bar and selecting on 1Password does not do anything
5. If you go to "Manage Extensions" and disable and re-enable 1Password, the extension does load again. But that is only until you force-quit Safari again.
Can anybody else reproduce this problem?
1Password Version: 8.10.38 (81038029)
Extension Version: 2.26.1
OS Version: iOS 17.5.1
Browser: Safari
And me, same software versions as OP. Problem also arises after phone shutdown and restart.
Any progress on this? I’m having the same issue as well.
I'm experiencing the same issues, will send in a diagnostic report.
I have also been having this issue with multiple devices for several weeks.
It seems to be related to the “share across devices” functionality in iOS. If I disable and re-enable the extension on one device, it fixes it for that device but breaks it on all of the others connected to my Apple ID.
All of the devices are on iOS/iPadOS 17.6 and running 1P 8.10.38 right now.
- 1P_Dave
Moderator
Thank you for sending in the diagnostics report! One of my colleagues will reach out to you soon via email, please continue the conversation there.
-Dave
ref: BTG-47655-638
Hi 1P_Dave
the support ID number is BTG-47655-638- 1P_Dave
Hello Manaburner! đź‘‹
Thank you for the report! So that I can investigate this further, I'd like to ask you to reproduce the issue again and then create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/147407/mobile-safari-extension-does-no-longer-load-after-updating-to-app-version-8-10-38
- Your forum username:
Manaburner - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
