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My account is frozen, I already made the payment but it’s still frozen, what can I do?
Hi, I’m having an issue with my 1Password account. Yesterday, I noticed that my account was frozen before I made the payment. After seeing that it was frozen, I proceeded to make the payment through Google Play, as that was the platform I initially used for the subscription.
It’s been more than 14 hours since I made the payment, but my account is still showing as frozen. Has anyone experienced a similar issue or knows what might be going on? I would really appreciate any help or advice.
Thanks in advance!
Hello Lktor! 👋
I'm sorry that you're account is still showing as frozen. Please send an email to support@1Password.com so that our billing team can look into this further.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂
-Dave
- 1P_Dave
Moderator
Hello Lktor! 👋
I'm sorry that you're account is still showing as frozen. Please send an email to support@1Password.com so that our billing team can look into this further.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂
-Dave
