I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...
The Windows app says "Sync offline items".
The extensi...
Thank you for posting the Support IDs, I see that you're already discussing the issue with my colleagues and I recommend that you continue the discussion there.
@gwhelchel
I'm happy to hear that you were able to resolve the issue.
I'm happy that the steps helped you as well. A version of an item might get stuck in the local app because a problem prevented the app from syncing changes made to that item. The new "offline item" messaging is meant to reveal these items to users so that actions can then be taken to either save or purge the item as needed.
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How do I remove/remediate them?","id":"message:126490","revisionNum":1,"repliesCount":119,"author":{"__ref":"User:user:479"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:126490"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:126490"},"body@stripHtml({\"truncateLength\":200})":" I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section \"Offline Items\" and a Cloud with a cross through it... \n\n The Windows app says \"Sync offline items\". \n\n \n\n The extensi...","body@stringLength":"3378","rawBody":"
I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section \"Offline Items\" and a Cloud with a cross through it...
\n\n
The Windows app says \"Sync offline items\".
\n\n
\n\n
The extension says \"Finish signing in\".
\n\n
\n\n
The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:
\n\n
\n\n
When right clicking a single item:
\n\n
\n\n
So what am I supposed to with them?
\n\n
The log is littered with
\n\n
\n... \nINFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\\src\\app\\backend\\updater.rs:250] No Beta updates found for 81008024 \nINFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:361] Extension connecting. \nINFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:363] Extension connection accepted. \nINFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\\src\\app\\backend\\updater.rs:250] No Beta updates found for 81008024 \nWARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\\src\\app\\backend\\item_action.rs:1177] Tried to delete an already deleted item. \nWARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\\src\\app\\backend\\item_action.rs:1177] Tried to delete an already deleted item. \nWARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\\src\\app\\backend\\item_action.rs:1177] Tried to delete an already deleted item. \nWARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\\src\\app\\backend\\item_action.rs:1177] Tried to delete an already deleted item. \n... \n
"},"Conversation:conversation:126490":{"__typename":"Conversation","id":"conversation:126490","solved":false,"topic":{"__ref":"ForumTopicMessage:message:126490"},"lastPostingActivityTime":"2025-01-08T14:42:36.000-05:00","lastPostTime":"2025-01-08T14:42:36.000-05:00","unreadReplyCount":119,"isSubscribed":false},"ModerationData:moderation_data:126490":{"__typename":"ModerationData","id":"moderation_data:126490","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY0OTAtNjYzMmk3MTBBRkJBMTFGOTQ4OEU5?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY0OTAtNjYzMmk3MTBBRkJBMTFGOTQ4OEU5?revision=1","title":"iwj1ak1zvm7m.png","associationType":"BODY","width":157,"height":81,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY0OTAtNjYzMWk1Rjk4RDNFREY0QUMxQTJB?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY0OTAtNjYzMWk1Rjk4RDNFREY0QUMxQTJB?revision=1","title":"r0gnop6syfjm.png","associationType":"BODY","width":152,"height":82,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY0OTAtNjYzMGlCQTkwNDg0OTFDQzhCRDMw?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY0OTAtNjYzMGlCQTkwNDg0OTFDQzhCRDMw?revision=1","title":"j4430lfjbnxf.png","associationType":"BODY","width":197,"height":147,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY0OTAtNjYzNGk1REFDM0QwNDUwRDhGQzYx?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY0OTAtNjYzNGk1REFDM0QwNDUwRDhGQzYx?revision=1","title":"n6nd740yjjaw.png","associationType":"BODY","width":242,"height":254,"altText":null},"Revision:revision:126490_1":{"__typename":"Revision","id":"revision:126490_1","lastEditTime":"2023-06-15T03:33:50.000-04:00"},"ForumReplyMessage:message:126548":{"__typename":"ForumReplyMessage","id":"message:126548","conversation":{"__ref":"Conversation:conversation:126490"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":126548,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Offline Items? How do I remove/remediate them?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:126548"},"parent":{"__ref":"ForumTopicMessage:message:126490"},"body":"
@9Halcyon, @moulin
\n\n
Thank you for posting the Support IDs, I see that you're already discussing the issue with my colleagues and I recommend that you continue the discussion there.
\n\n
@gwhelchel
\n\n
I'm happy to hear that you were able to resolve the issue.
I'm happy that the steps helped you as well. A version of an item might get stuck in the local app because a problem prevented the app from syncing changes made to that item. The new \"offline item\" messaging is meant to reveal these items to users so that actions can then be taken to either save or purge the item as needed.
Thank you for posting the Support IDs, I see that you're already discussing the issue with my colleagues and I recommend that you continue the discussion there.
\n\n
@gwhelchel
\n\n
I'm happy to hear that you were able to resolve the issue.
\n\n
\n\n
Thanks for also sending in a diagnostics report. The team will review the report and get back to you as soon as possible.
\n\n
\n\n
I'm happy that the steps helped you as well. A version of an item might get stuck in the local app because a problem prevented the app from syncing changes made to that item. The new \"offline item\" messaging is meant to reveal these items to users so that actions can then be taken to either save or purge the item as needed.
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