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ShadowXVII's avatar
ShadowXVII
New Contributor
2 years ago

Offline Items? How do I remove/remediate them?

I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it... The Windows app says "Sync offline items". The extensi...
betas
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@9Halcyon, @moulin

Thank you for posting the Support IDs, I see that you're already discussing the issue with my colleagues and I recommend that you continue the discussion there.

@gwhelchel

I'm happy to hear that you were able to resolve the issue.

gerhard498

Thanks for also sending in a diagnostics report. The team will review the report and get back to you as soon as possible.

Enceladus

I'm happy that the steps helped you as well. A version of an item might get stuck in the local app because a problem prevented the app from syncing changes made to that item. The new "offline item" messaging is meant to reveal these items to users so that actions can then be taken to either save or purge the item as needed.

-Dave

ref: CJH-34998-627
ref: AVT-58134-962
ref: APD-43274-446