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Forum Discussion
Offline Items? How do I remove/remediate them?
I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...
The Windows app says "Sync offline items".
The extension says "Finish signing in".
The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:
When right clicking a single item:
So what am I supposed to with them?
The log is littered with
...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...
Regards,
Jake
1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome
If we wait long enough, will there be an automated solution to resolving our offline items? Or is every customer expected to contact support to resolve their issues? i.e. if they'll auto resolve in the future, I'll wait; if not, then I'll bite the bullet and pursue it now.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided- 1P_Dave
Moderator
@9Halcyon, @moulin
Thank you for posting the Support IDs, I see that you're already discussing the issue with my colleagues and I recommend that you continue the discussion there.
@gwhelchel
I'm happy to hear that you were able to resolve the issue.
Thanks for also sending in a diagnostics report. The team will review the report and get back to you as soon as possible.
I'm happy that the steps helped you as well. A version of an item might get stuck in the local app because a problem prevented the app from syncing changes made to that item. The new "offline item" messaging is meant to reveal these items to users so that actions can then be taken to either save or purge the item as needed.
-Dave
ref: CJH-34998-627
ref: AVT-58134-962
ref: APD-43274-446 Another "me too". I have 349 offline items. They appear to be (mostly?) items that I deleted or maybe moved. Going through them one by one to confirm would be a lot of work. I hope this can be resolved.
Here is my support ID (from an email with my log): [#APD-43274-446]
In fact the 30 days window is from a "view" perspective in the desktop app.
If you look online (web browser to see the server side), you will see older deleted items remaining.
On server side, the deleted items are automatically purged after 1 year (or 365 days).
The deleted items "work" the same way as the Recycle Bin of your system (Windows typically).However, you can permanently delete one or multiple items at once:
For that go to the Deleted Items, select one or more items, right clic and choose the option in the menu.1P_Dave's suggestion worked for me too. I had 3 items randomly show up in Offline Items, each of them was something I had deleted many months ago.
What puzzles me is why they still existed in any form, anywhere, so that they could resurface later. My understanding was that deleted items were supposed to be permanently removed automatically after 30 days. Why weren't they? I'm concerned if 1P is claiming that items are deleted when in fact they still remain in the local on-disk database, which is what seems to have happened. That is a security risk.
Delete MUST mean delete, and if there's an error that doesn't let something be deleted that needs to be displayed to the user so they can take action appropriately.
I just wanted to confirm that the post from 1P_Dave on June 20 did, in fact, fix the problem. I checked the web database and all was correct. Then logged out of 1Password 8 on Mac and quit, re-opened it and logged in again. All data was propagated nearly instantly. And now, all the Offline Items appeared in Recently Deleted, where I was able to Permanently Destory them. All good. Thanks Dave!
- 1P_Dave
tomstock, @michaellasmanis, and @joseph_fsm
Thank you for sending in an email to our support team. I see that my colleagues have sent you all a response via email, please continue the conversation there and the team will be able to help you resolve the situation.
-Dave
ref: LPT-55363-787
ref: CNG-64683-961
ref: ZD-149133
