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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Offline Objects

I‘m using 1Password on a Mac, iPad and iPhone with a personal vault, A few weeks ago, I created a new login for my daughter - probably on the iPad - which did not sync, so 1Password kept showing a little red cloud icon, which tells me that I have „Offline Objects“. Clicking on the prompt shows me the offline object. Moving it into any vault doesn‘t do anything. Permanently deleting/destroying the object doesn’t work.

I don‘t know what else to do.

1Password Version: 8.10.23
Extension Version: Not Provided
OS Version: iOS 17.1.2
Browser: Not Provided

ios
  • Former Member's avatar
    Former Member
    2 years ago

    1P_Tommy with pleasure: [#UUL-86697-675]
    Thanks and all the best!

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @OllieTee

    I'd like to ask you to create a diagnostics report from your device. This will help us work with you to ensure no data loss and provide you instructions for a successful resolution.

    1. Open 1Password.
    2. Tap your 1Password account icon from the 1Password home screen.
    3. Tap Settings.
    4. Tap Help.
    5. Tap Send Diagnostics.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!