Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Solved
Please check my account
I "I have made the payment but my account is still frozen, please check it for me
Hello hoangvantu! 👋
I'm unable to look up your billing information here on the public forum however our billing specialists can help over email. Please send an email to support@1Password.com and include a link to this thread.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂
-Dave
- 1P_Dave
Moderator
Hello hoangvantu! 👋
I'm unable to look up your billing information here on the public forum however our billing specialists can help over email. Please send an email to support@1Password.com and include a link to this thread.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂
-Dave
My bank account has been debited, and I received an email stating that my account is active.
