Prevent 1password 8 from locking on Mac and Safari

@akirson46 – I've just sent a reply to your email myself. I'll close this thread here and we can continue by email. :)

@akirson46 – Thank you! We've got your message and it's in the right place, so one of the team will reply to your email soon. :)

Report submitted: [#YRR-51915-745]
Thanks.

@akirson46

Thank you for the reply. The next time that 1Password locks unexpectedly please do the following:

1. Note the exact time when you noticed that 1Password was locked.
2. Note any patterns or activities that you were doing right before 1Password locked.
3. Create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134953/prevent-1password-8-from-locking-on-mac-and-safari
• Your forum username: akirson46
• The exact time when you noticed that 1Password was locked as well as any patterns that may be relevant.
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I've not noticed a pattern - I'll pay closer attention. The General Preferences are set as you suggested.

Hello @akirson46! 👋

I'm sorry that 1Password 8 is locking more often than you expect it to. Are there any patterns that you notice when 1Password locks? For example, does 1Password 8 lock after closing the main window? After closing the browser?

Can you also tell me if the following option is enabled:

1. Open and unlock 1Password for Mac.
2. Click on 1Password next to the  in the menu bar.
3. Click on Preferences.
4. Click on General.
5. Make sure that "Keep 1Password in the menubar" is enabled.

I look forward to hearing from you. 🙂

-Dave