QR code scanning isn't functioning in 1Password for Mac

NomadUK

If you run into issues with using the browser extension to scan the QR code then let me know. 🙂

-Dave

Almost always Safari. I will try using the extension next time and see how that fares.

For what it’s worth, the iOS version of 1Password does this flawlessly.

NomadUK

I'm sorry that you continue to see issues. Do you usually scan QR codes from on websites open in Safari or from other places as well? If it's mostly from Safari then you can scan the QR code using 1Password for Safari instead of having to open the desktop app:

Let me know if this works better for you: Save your one-time password code
- In the 1Password browser extension

-Dave

I continue to have problems with this mechanism for scanning QRcodes to set up 2FA 1-time passwords. Rarely does it work. I open the appropriate page in Safari, I click on the little icon in the 1Password app, and after a few seconds, 1Password reports that the QRcode scan has failed. In my experience, this happens far more often than not, and I'm forced to try to get the actual code from the website or, if that's not possible, copy the QRcode and decompile it with another tool to get the text out of it.

Whatever the mechanism you're using to do this, it doesn't work very well, and nowhere near as well as the old tool that 1Password 7 used.

Safari Version 17.6 (19618.3.11.11.5)
macOS 14.6.1 (23G93)
1Password for Mac 8.10.44 (81044034)

Thanks.

1Password 8

Thanks for sharing the steps that got you going again. Out of curiosity stevegroomsro are you using 1Password 7 or 1Password 8? It's not super important, again just a curiosity on my part. I'm glad things are working better for you now.

I've had this problem for some weeks. Today tried again to scan a TOTP QR code. tried different browsers and different zoom levels - no luck. Turned off and back on 1Password permission in Privacy & Security > Screen Recording and restarted 1Password - also did not work.

Finally. Removed the 1Password permission from the screen recording session. Closed 1Password. Added 1Password manually to screen recording. Started 1Password. This time it worked!!

There is a difference between enabling 1Password screen recording and adding 1Password screen recording permission.

@johnpeel244

Does the site provide a code? If so, you can copy the code and paste it into the field of 1Password. Some sites seem to be problematic when the code is very dense. I've had luck scanning with 1Password in the browser when this happens. You might give that a try.

That's an interesting suggestion. I can get that before the team for future consideration.

ref: PB-37977416

Suggestion: allow us to drag the QR code image from the browser and drop it into 1password.