QR code scanning isn't functioning in 1Password for Mac

Excellent. I hope you have a great weekend.

Glad to help and to know it was verified & marked as a known issue. I had also submitted a report w/ diagnostics through the normal support channel.

@dgpt

Thanks for the report. You've experienced a know issue with the Backblaze QR code. I've added your report to our internal tracker. My apologies for the trouble. I am glad to hear things worked out with the code.

ref: dev/core/core#19783

Hi, similar trouble here: Latest version of 1pw 8 on macOS. Tried capturing a Backblaze 2FA barcode in Chrome, and nothing worked. All I get is "QR code detection failed".

• First time 1pw correctly brought up the Screen Recording privacy permission setting, which I enabled. No change. Restarted, same behavior.
• Camera privacy permission request never comes up and is never an option.
• Tried enlarging the barcode to various degrees, no change.
• Tried both my laptop's display and the external display, ensuring both Chrome and 1pw are in the same window. No change.
• Tried copying the barcode to the clipboard, no change.

Only that worked was that Backblaze has a feature to manually copy the generating code. That worked right away. But the QR capture option was completely useless.

@jjasghar

You do indeed have to select a TOTP-compatible QR code so that you can use 1Password as an authenticator app for a service. The other option that you've referred to likely uses WebAuthn which is another type of two-factor authentication.

@bobabuoy

I'm sorry that the QR code scanner isn't working on your Mac. Our developers are still investigating the issue and I've added your report to the internal work item as well.

-Dave

Also not working for me. Tried copy/paste workaround above (no luck), tried disconnecting external monitors (no luck). What did work was using 1P on my iOS device to scan image from laptop. Running macOS Monterey Version 12.6 (21G115) MBP 15-inch 2018.

For at least GitHub it seems there's two options, if you are seeing
Then you have selected "Security keys." 1password can't see that QRcode for some reason.

Back out and try "Authenticator app" instead, and 1password can find the QRcode to enter the OTP.

I'm sorry that you're having trouble scanning 2FA QR codes using the 1Password for Mac app. Our developers have an internal work item open to investigate further and I've added all of your reports there so that they're aware that you're affected.

While I'm not able to provide any sort of forecast as to if or when we'll be able to resolve this issue, I can tell you that we're aware that it's something in need of fixing. In the meantime, as a temporary workaround, you can scan the QR code using 1Password on your mobile device: Use 1Password as an authenticator for sites with two-factor authentication

-Dave

ref: dev/core/core#19783

Chiming in here. I was experiencing issues scanning a QR code with 1P8. It didn't work to zoom in and I made sure 1P was up to date. The thing that finally helped was disabling the dark theme on the site I was setting up MFA for. The QR scanned immediately once it was on top of a light background.

Same. Busted for me when enabling 2FA for Postman. I got it to work by copying the image to my clipboard and trying again. I miss the little scanner window we had with 1P7...that use to work like a charm. It was very clear what was supposed to happen: "move this clear window over the QR code". Now, it's "Click this button and hope for the best. Two codes on your screen? Good luck with all that! Code too small for auto-detection? Oh well!"

On an M1 MacBook Pro, built-in display.
1Password 8.10.0
macOS 13.2.1