QR code scanning isn't functioning in 1Password for Mac

Hi, this is still an issue.

Could you please prioritise this fix?
1Password for Mac 8.10.0
MacOS Monterey

I am using an external monitor but I have tested it without it.

1P_Dave

Just another data point, same problem on id.atlassian.com with 1Password for Mac 8.9.15, Ventura 13.2, Macbook Pro with external display. Yes I made the QR code visible and moved it to the same screen (but why oh WHY? How is the automatic detection helping then? As someone else said, this is a "negative optimization", it's a step back). I also tried copying it.

On an emotional level, ilsaloving took the words out of my mouth. I can only repeat what they said:

WHAT THE HELL IS GOING ON HERE.

I'm URGENTLY trying to get something done and of all the things, 1Password suddenly and magically not doing the one thing that had been working fine for literally YEARS.

Now I'm having to set up Phone SMS MFA because I don't have time to troubleshoot a problem THAT SHOULDN'T EVEN BE HAPPENING.

Bikr

Your report is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible. Our system combined it with an earlier correspondence. Hence not receiving a new support id. I'm trying to get that sorted.

ref: VTM-18854-439

Hey Dave,

I emailed that address on Fri, Jan 27 @ 6:52 PM MST but have not yet received an auto-response. Let me know if I need to do something else.

Bikr and jholtslander

Thank you for the replies! So that I can investigate further and file an issue with our development team I'd like to ask you both to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/128857/qr-code-scanning-isnt-functioning-on-1password-for-mac-8-7-0-80700049-on-beta-channel/p2
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Although I’d previously had issues with having QR codes scanned successfully regardless of whether or not 1Password is on the same monitor or not, I tried it this morning on Hootsuite and it worked with both the app and the QR code on the same screen. (But still didn’t if they were on separate screens.)
I’m on 8.9.13 for Mac

1. Yes, I'm using an Apple Studio Display as a second monitor.
2. The 1Password main window and the Chrome browser tab with QR code are both on the Studio Display. But I did just try it without the external display (so both windows are on my MacBook) and I still get the "QR code detection failed" toast.
3. URL: https://secure.backblaze.com/account_settings.htm is the base page but the QR code is in a modal on top of that page (see below).
4. 1Password version: 1Password for Mac 8.9.13 (80913040)

I'm sorry for the late reply in this thread. For those who are still facing this issue today can you please tell me the following:

1. Are you using an external monitor?
2. If you are using an external monitor then is 1Password on the same screen as the QR code that you're trying to scan?
3. Can you post the URL of one website whose 2FA QR code 1Password 8 for Mac reliably fails to scan on your Mac?
4. Which specific version of 1Password 8 is installed? (Click 1Password > About 1Password)

I look forward to hearing from you. 🙂

-Dave

I was finally able to scan Backblaze's QR code by using the 1Password Chrome extension, instead of the Mac app, which I was trying to use.

The purple "Two-Factor auth available" banner didn't go away automatically (had to click "Ignore") but at least it's set up now. 🙌

I have found that this is broken 100% of the time when MacOS stage manager is enabled. As soon as I disable that detection works. Clearly this is not a workable solution.