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Siniom's avatar
Siniom
New Contributor
24 days ago

Adding extension to new browser, leads to login loop... (Zen/Firefox Browser)

Hello!

I'm getting frustrated trying to add the 1Password plugin to my new browser.

Steps to recreate

  •  Add the plugin to browser (Firefox / Zen Browser)
  •  Pin it to my browser
  •  Press the blue "Sign in" button'

 

 

  • Get to the sign in page 
  • Change over to the EU version of the sign in page
  • Scan the QR code, with my phone (at the 1password.eu signin)
  • Transfer the encryption code to Firefox, and since I have already done this many times, get to the "Choose your vault page"
  • Press the employee one
  • And reach the vault 
  • ERROR: The plugin is still locked. Pressing it will return me to the start. The sign in page. And the loop starts over.

Expected:

Once signed into my vault, the plugin should be refreshed to a logged in state instead of starting the sign in process all over again. But it is not. 

Notes - Possible bug areas

As you could imagine, this loop is frustrating. My 1password vault page seems to have recognized the login, but not the extension.

One thought I have is that this is a "Cookie" problem. Where as I generally decline the acceptance of cookies. But so far I haven't been asked again to accept cookies for 1passwords sites so I haven't been able to confirm or deny this. 

 

Things I've tried:

  • Restarting the browser
  • Logged out of my 1password vault and logged in again in a seperate process than pressing on the plugin.

What have worked:

The only time the loop stops and this works is when there is a "pop-up" window, telling me that I can activate "one click sign-in" which would make it easier. When activating this, the plugin get properly logged in and the loop breaks. But that pop-up is unreliable and isn't always showing when logging in!

Any help is appriciated, but mostly, I just want 1password or Firefox to see this and fix it. 

Thanks!
//Simon

browser extension
feature request
windows
  • Siniom's avatar
    Siniom
    New Contributor
    16 days ago

    I've solved it. (But it is absolutely a bug, and should be fixed)

    One thing that might be related to this bug is that , like I mention, I use 1password.eu , but every time I press the plugin, the webpage for logging in to 1password.com opens. This is confusing, I'm already logged in! I have a tab open where I see my vault! 

    So I'm at the absolute beginning of this issue, and this support ticket. So I change to 1password.eu, log in, do the dance, and now I'm greeted with my vaults in a new tab. But again, the 1password plugin has a lock on it and is not logged in. The plugin doesn't recognize me changing to 1password.eu

    So what I did was
    - Have the plugin installed
    - Do not click it to log in
    - Go to google
    - Search for 1password.eu 
    - Find https://my.1password.eu/home
    - Login here
    - Plugin Popup adding the account comes up
    - Plugin unlocked. 

    But this is not how I think anyone wants this to work. 


  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    21 days ago

    Hello Siniom! 👋

    I'm sorry that you're having trouble adding your 1Password account to 1Password in Zen Browser. While Zen isn't a supported browser, I'll help as far as possible to get things working for you.

    After signing into 1Password.eu you should see a pop-up prompt like the following: 

    Clicking Add account will add the account to the browser extension. It sounds like something is going wrong on your end since you're not seeing the prompt appear. Is it possible that you clicked "Don't ask again" at some point? If you did then try clearing your browser's cookies/history/cache to reset that preference and then sign into your 1Password.eu account again. 

    If you still don't see the prompt then can you install Firefox (which is a supported browser and what Zen browser is based on) and see if you can reproduce the issue there? 

    -Dave

    • Siniom's avatar
      Siniom
      New Contributor
      16 days ago

      Hello 1P_Dave !

      I've now done the exact same thing in a fresh install of Google Chrome, and the same thing happened. I did sync my plugins, so there might be an issue with a plugin I have or how my 1 password account is set up, but I have no clue. 

      Also, I am pressing the 1password plugin I have installed, I get the "Start setup - Add account". Why do I have to press another popup later in the process which ask me to "Add account to 1password browser extension".... isn't that what I just was asked to do, and also did? But my 1password plugin is still locked. 

      I'm going to try to clear my cache. It might be so that I have accidentally pushed "dont ask again". 

      But to be honest, this is not really a great experience.
      Regardless if 
      1. The popup came up or not
      2. I've pushed "don't ask again"
      3. Plugins in the browser that can clash (like a popup blocker for example)

      it is really really really a volatile way to ensure that your 1password plugin works. The main reason for the plugin  --- least for my use case, and I think for at least 90% of other users--- is to autofill usernames and passwords. If that functionality completely hinges on the fact if a popup was shown, seen, pressed correctly on.....

      Or else you have to clear you cache, and it possibly can help you get the popup again?

      To me this is a digital ergonomic nightmare. It is simply a bad way to implement this, and I would regardless if I solve my issue with clearing the cache or not, want this user-flow improved. 

      Problem: Main feature of plugin seems to completely hinge on a single popup during registration

      Possible other user flows I would accept:
      - Full screen popup or page open
      Making the user very very aware that something new has happened that they need to say yes/no to. 

      - During login to the plugin, I get asked whcih vault I want to access. Before even asking this, I would like to be asked if I want the autofill. 

      - As the popup says "You can manage your accounts in settings". There could be a setting that you can turn on for autofill in settings. But I cannot see that there is any such setting. Therefore even a popup that I notice, and use would be giving me unclear instructions to go to the settings, to change this "autofill" behavior. 

      - Preferred soloution
      The plugin is downloaded. You press it. It asks you to sign in. You do so. You choose the vault or vaults you want your plugin to access. Plugin now unlocked and when pressed will take you to your vaults. (I would also like it to autofill automatically. But if you want an extra yes/no question to the user there, that is fine)

      Hope this gets fixed 😊
      Thanks for reading my rant.