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Forum Discussion

norysang's avatar
norysang
Contributor
2 years ago

Safari extension not reliably unlocking

For more than four weeks now I have problems with the Safari extension not unlocking reliably. I have not been able to accurately narrow the circumstances down but it seems like the issues increased ...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hey @mupdx,

I'm sorry to hear about the trouble. I recommend sending an email to support+forum@1Password.com so that our support team can help you.

With your email please include:

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place. I look forward to hearing back from you.

Purplediva, there was a known bug with macOS 14.2 beta, let's try to toggle app integration and re-sync your account. Here's how:

  1. Open Safari.
  2. Right-click the 1Password icon in Safari's toolbar and select "Settings"..
  3. In the General section, disable "Integrate this extension with the 1Password desktop app".
  4. In the Accounts & Vaults section, click the ( ⋮ ) three dots to sign out of your account(s). (This will be unavailable if "Integrate with 1Password app" is still enabled)
  5. Click "+ Sign in to a new account" to sign back in to the 1Password account.
  6. Once you've signed in, a small box will appear on the top right corner of the page, click "Add" to add your account to the 1Password extension.

Before continuing with the next steps, I'd like to check if the extension unlocks before we re-enable integration. At this point, I'd like you to click the 1Password extension to unlock it. Let me know how that goes, then continue with the next steps to re-enable integration:

  1. In Safari, right-click the 1Password icon in Safari's toolbar and select "Settings".
  2. In the "General" section, enable "Integrate this extension with the 1Password desktop app".
  3. Open the 1Password desktop app.
  4. Click "1Password" on the macOS menu bar and select "Settings".
  5. In the General section, ensure "Keep 1Password in the menu bar" is checked.
  6. In the Browser section toggle off, then re-toggle on the "Connect with 1Password in the browser" setting.

Once that’s done, click the 1Password icon in the browser to unlock it.

Let me know how that goes.