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Forum Discussion
Safari Extension Started Asking For Password For Every Auto Fill [SOLVED]
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I've been using 1P8 for some time without any auto fill issues. All of a sudden today, the iOS Safari Extension started wanting me to manually enter my password for an auto fill anytime Safari was closed and re-opened. I've always had the "Authorize After" Safari Extension setting set to "1 Week".
I tried disabling the Safari Extension, rebooting the phone and reenabling the Safari Extension. I then tried disabling auto fill on both 1P8 and iOS settings, rebooting the phone and then reenabling. Neither of which worked. I ended up having to completely uninstall and reinstall of 1P8, which was annoying, and that worked.
Is there anything else that can be done if this happens again? Is this a known issue?
1Password Version: 8.9.3
Extension Version: Not Provided
OS Version: iOS 15.6.1
Browser:_ Safari
- 1P_Dave
Moderator
I'm sorry that the steps didn't help. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/134042/ios-safari-extension-entering-password-all-the-time
- Your forum username:
more_cowbell - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Already set that way.
- 1P_Dave
Hello more_cowbell! 👋
I'm sorry to hear that you're being prompted for your account password each time that you use 1Password for Safari on iOS. We've received a few reports of this issue and our developers are investigating. As a troubleshooting test, can you try the following:
- Open the main 1Password app.
- From the Home screen tap on the icon in the top left corner, then tap Settings.
- Tap Safari Extension.
- Set "Reauthorize After" to "1 Week".
Open Safari and unlock 1Password for Safari using your account password. Then leave Safari, wait a few moments, and then try to use 1Password for Safari again. Are you prompted for your account password?
-Dave
ref: dev/core/core#17626
I had this same issue. The only solution I found was to do a complete reinstall of 1P8.
It’s bad enough 1Password took away biometrics for the extension, but why do I have to enter my master password for the extension pretty much every time I leave and come back to SafarI??
1Password Version: 8
Extension Version: Not Provided
OS Version: iOS 16
Browser:_ SafariThanks @rpath, I will try the same now and will follow your thread — here it is, for reference: https://1password.community/discussion/133957/ios-safari-extension-locking-itself-every-few-minutes
Hi everyone, as per 1P_Tommy’s recommendation on my thread, setting the re-authorization to 1 week instead of 2 seems to fix the issue. At least so far it seems to be working.
Hi 1P_Dave, thank you for getting back to us on this. For me, I am not fully closing Safari or 1Password, no browsing history or cache has been cleared and I am running no other iOS Safari extensions.
I am simply returning to the Home Screen or switching to another app. Then when I return to Safari and try to use the 1P extension, I am required to enter my 1P password. This is after only hours/days since the I last used it, definitely not the 2 Weeks as I have set in Settings -> Safari Extension -> Reauthorize After.
