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jordanmcarlin's avatar
jordanmcarlin
New Contributor
9 months ago

Settings resetting after update

The 2 most recent times 1Password autoupdated (to the first and second 8.10.36 betas respectively), many of my settings have been reset. The ones that I have noticed getting switched off it particular are Touch ID, Use the SSH Agent, Integrate with 1Password CLI, and Check for Developer Credentials on disk. After reenabling these features they persist until the next update, and are then turned off again.

1Password Version: 1Password for Mac 8.10.36 (81036010)
Extension Version: Not Provided
OS Version: macOS 14.3.1
Browser: Not Provided

betas
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    8 months ago

    rgsteele

    Out of an abundance of caution I would. Just because it's not suppose to happen. It should only take a couple of minutes to send out the email and then the team will let you know what they found. aka If they've solved the trouble or offer suggestions. My apologies you experienced this.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    9 months ago

    Thank you. Someone from the team will be with you as soon as possible.

    ref: YLM-51953-379

  • jordanmcarlin's avatar
    jordanmcarlin
    New Contributor
    9 months ago

    Thanks for the speedy reply. Diagnostic report sent.

    Support ID Number: YLM-51953-379

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    9 months ago

    jordanmcarlin

    I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report. I have an issue in mind. I think you might just be experiencing it. The report will help clarify that.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!