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Forum Discussion
"Shared" vault not syncing between users
Our team just started using 1password. Unfortunately, when one person sets a password to be in the "shared" vault, it does not immediately sync with the other members of that vault. My boss set a password to shared around an hour ago, and none of the rest of us can see it. I've locked and unlocked my 1password multiple times and still it is not appearing in the shared vault.
Instantly and securely sharing passwords was essentially the whole reason we purchased this product, and made a significant investment of time into the setup process. Now it is not working and I've found there is no customer support hotline. If anyone knows how to fix this (ideally without telling my boss that he has to take extra steps every single time he shares a password), please let me know.
- 1P_Tommy
Moderator
If you continue to have trouble please email us using `support@1password.com` That will allow us to check account details. We don't have access to those in the community.
- 1P_Tommy
The most common reason we see in support is the user was not confirmed. They are still in a pending state. So they are basically siloed off from everyone else. Can you or your admin/owner check to ensure everyone has been confirmed. As long as you have invite permissions you should be able to confirm the user.
Thanks for responding - We are using a shared vault among all team members, and one of the team members placed the item in that vault.
We have the Teams Starter Pack Plan. Since there are only three of us in the office, it was more cost-effective to do that, although we are a business. I suppose that means we didn't get the phone support service.
