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Forum Discussion
Slow unlock in Safari when not using Personal profile
Unlocking from within the Safari, using touch id, is almost immediate when using the default Personal profile. I have one other profile that I now use regularly. Unlocking in that profile takes exact...
kevin_li
1Password Team
1Password TeamHi Baz,
I'm sorry to hear that 1Password is not working as expected with the new Profile feature in Safari.
If possible, can you reproduce the misbehavior, and then, you can create a console log from your Safari browser first and then, a diagnostics report from the 1Password desktop app:
Here's the guide for the console log:
- Save a console log for 1Password in your browser (The instruction is for Safari 16, but the general steps should apply to Safari 17, let us know if you need assistance to grab it in Safari 17)
- Please ensure the "Show timestamps" option is enabled.
And here's the guide for the diagnostics report:
- How to send a 1Password diagnostics report
Then, email us with the diagnostics at:
support+forum@1Password.com
With your email, let's include:
- A link to this thread: https://1password.community/discussion/142600/slow-unlock-in-safari-when-not-using-personal-profile
- Your forum username: Baz
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
-- Kevin
