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kwbissett's avatar
kwbissett
New Contributor
2 days ago

Switching from family to individual: "There was a problem switching your plan."

As the title says. I'm trying to switch from Families to Individual. There are no other family members using my plan ("Plan being used by: 1 family member; 0 guests"). When I click the blue "Switch to 1Password Individual" button, I receive a red error message stating:

There was a problem switching your plan.

and nothing else. No link to support, or even a suggestion to contact support.

How do I proceed?

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    23 hours ago

    kwbissett 

     

    Please email us using `support@1password.com`. Be sure to use the email address tied to the account in question. We don't have access to account details here in the community.