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Forum Discussion

Former Member's avatar
Former Member
4 years ago

The application “1Password 7.app” is not open anymore.

Every time I restart my computer, 1Password does not open when clicking on the Application icon on the Dock and Applications folder. I receive this error when my MacBook has been on for a long time.

Here is the error: "The application “1Password 7.app” is not open anymore."

I have the most recent version of 1Password:

I have to shut down 1Password using "Activity Monitor" every time.

I can see on multiple forums (including this one) that this is a common problem.

Is this bug going to be fixed?

1Password Version: 7.9.2
Extension Version: Not Provided
OS Version: MacOS Monterey 12.1

ios
  • Former Member's avatar
    Former Member
    4 years ago

    Hi @ShaneKeller!

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Former Member's avatar
    Former Member
    4 years ago

    Thank you. I downloading the tool now.

    I will post the link to the support ticket number later. Thank you.

  • Former Member's avatar
    Former Member
    4 years ago

    Sounds good @ShaneKeller, thank you!

  • jacks's avatar
    jacks
    New Contributor
    4 years ago

    hi - is there any update to this issue?

    keep having to reinstall 1Password for it to open - same issue as the original poster.

    thanks
    /jacks

  • jirsbek's avatar
    jirsbek
    New Contributor
    4 years ago

    Hello there, I'm having exactly the same problem as OP. Quiting 1Password.app in Activity Monitor works well. 1Pass (7.9.2) has been installed from App Store, MBP 16" M1 with macOS 12.1. I didn't have this problem on previous MBP 16" 2019.

  • Alvin_L_1P's avatar
    Alvin_L_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi jacks and jirsbek 👋

    jacks:

    While we investigate this issue further, here is our suggested workaround:

    1. In the Finder, click Go menu > Utilities.
    2. Open Activity Monitor and click the CPU tab.
    3. Search for "1Password"
    4. Select all matching processes with ⌘–A or Edit menu > Select All.
    5. Click the 🛑 force quit button in the toolbar and Force Quit.
    6. When all processes disappear, reopen 1Password normally.

    I hope that helps!

    jirsbek:

    Thanks for letting us know. As of this writing, we do not have any updates regarding the issue, but as you've mentioned, quitting 1Password.app in Activity Monitor will work and is currently our suggested workaround.

    ref: apple-5581

  • Former Member's avatar
    Former Member
    4 years ago

    This issue is still happening for me. Hoping for an update to the app soon.

  • Alvin_L_1P's avatar
    Alvin_L_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @ShaneKeller 👋

    My apologies for the ongoing issue. We've had some users report that using the beta version of the 1Password for Mac app helped resolve the issue. If you're able to, can you try updating to our latest beta version to see if that helps?

    Install a beta release of the 1Password app

  • Former Member's avatar
    Former Member
    4 years ago

    Alvin_L_1P I will give the beta a try and let you know. Thank you for the suggestion!

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    On behalf of Alvin, you're very welcome @ShaneKeller! :smile: