Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Touch ID keeps getting turned off
Touch ID keeps getting shut off. I select to use Touch ID in settings. After some time, sometimes overnight, I come back and the box for Touch ID is unselected and I have to type my password. This is...
1P_Tommy
Moderator
ModeratorLooking at the numbers you are using a nightly. I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
schasin A link to this thread:
https://1password.community/discussion/146175/touch-id-keeps-getting-turned-off#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
