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Forum Discussion

sbchasin's avatar
sbchasin
Occasional Contributor
9 months ago

Touch ID keeps getting turned off

Touch ID keeps getting shut off. I select to use Touch ID in settings. After some time, sometimes overnight, I come back and the box for Touch ID is unselected and I have to type my password. This is...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
8 months ago

Bakj

If you have time please submit a diagnostic report. Can you also try completely quitting 1Password and opening it again? Here's how to do that.

  1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
  2. Quit your browser.
  3. Open 1Password and check for proper operation.

If you find you need to write in please include the results of that quick test. Thank you.

Include the following

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!