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Forum Discussion

sbchasin's avatar
sbchasin
Occasional Contributor
9 months ago

Touch ID keeps getting turned off

Touch ID keeps getting shut off. I select to use Touch ID in settings. After some time, sometimes overnight, I come back and the box for Touch ID is unselected and I have to type my password. This is on my Desktop Mac Mini at home, so it is set to use Touch ID, and never have to type password. This started about 2-3 nightlies ago.

1Password Version: 8.10.36 (81036006)
Extension Version: 2.25.0
OS Version: Mac OS 14.5
Browser: Safari / Brave

macos
  • iwaddo's avatar
    iwaddo
    Frequent Contributor
    8 months ago

    Oops, I seem to have created another ticket with my last update, it is GGL-12219-154.

    It is odd because I did reply to an email that had the original [CES-79548-763] ticket number in the subject line.

  • sachind1231's avatar
    sachind1231
    New Contributor
    8 months ago

    This is happening to me as well. I am on the beta channel - 1Password for Mac 8.10.36 (81036010). I just emailed a diagnostic report to that email address.

  • DrSFG's avatar
    DrSFG
    New Contributor
    8 months ago

    I keep having to re-check using touch iD to open 1Password even though I have selected "never" to force use of the password.. Very annoying.

    1Password Version: 8.10.36
    Extension Version: Not Provided
    OS Version: 14.5
    Browser: Not Provided

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    9 months ago

    Thanks iwaddo

    It's here, and with the correct team. They'll be in touch soon.

    ref: CES-79548-763

  • iwaddo's avatar
    iwaddo
    Frequent Contributor
    9 months ago

    Hi

    Touch ID and Apple Watch were off again.

    I've sent an email as requested, the support ID is CES-79548-763

    Thank you for your help.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    9 months ago

    Hey folks,

    If you have the time, please email the team a diagnostics report. It could be the same reason or different reasons for each of you. Due to the timing, I suspect it's the same, but I do not have access to any logs to verify that. Your reports will help the team understand more about what happened.

    Please use Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    Include the following:

    Your user name here in the forum. [Your respective forum username]
    A link to this topic. https://1password.community/discussion/146175/touch-id-keeps-getting-turned-off#latest

    This will help us connect the dots as they say.

  • bastula's avatar
    bastula
    Occasional Contributor
    9 months ago

    I noticed the same thing with SSH agent and all the developer options being disabled. It's annoying, but I'll wait until they fix it rather than moving back to stable.

  • wojo's avatar
    wojo
    New Contributor
    9 months ago

    Same issue here, on both my personal and work machine with beta. Moving back to production.

    Alongside the Touch ID support disabled, my SSH agent also gets disabled along with all the developer options.