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Forum Discussion

sbchasin's avatar
sbchasin
Occasional Contributor
9 months ago

Touch ID keeps getting turned off

Touch ID keeps getting shut off. I select to use Touch ID in settings. After some time, sometimes overnight, I come back and the box for Touch ID is unselected and I have to type my password. This is...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
9 months ago

Hey folks,

If you have the time, please email the team a diagnostics report. It could be the same reason or different reasons for each of you. Due to the timing, I suspect it's the same, but I do not have access to any logs to verify that. Your reports will help the team understand more about what happened.

Please use Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. [Your respective forum username]
A link to this topic. https://1password.community/discussion/146175/touch-id-keeps-getting-turned-off#latest

This will help us connect the dots as they say.