Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Touch ID keeps getting turned off
Touch ID keeps getting shut off. I select to use Touch ID in settings. After some time, sometimes overnight, I come back and the box for Touch ID is unselected and I have to type my password. This is on my Desktop Mac Mini at home, so it is set to use Touch ID, and never have to type password. This started about 2-3 nightlies ago.
1Password Version: 8.10.36 (81036006)
Extension Version: 2.25.0
OS Version: Mac OS 14.5
Browser: Safari / Brave
Hi
The Touch ID and Apple Watch settings do seem to be resolved. but I am still very occasionally seeing the 'Touch ID sensor is currently unavailable. You need to sign in using the account password.' message. Locking and unlocking my Mac with the Touch ID sensor seems to resolve the issue for 1Password.
It was suggested this was unrelated but for me both issues started at the same time, is this a big coincidence?
Anyone else still reporting the same Touch ID unavailable message?
Thank you for your help.
Updated and is working as expected so far.
- 1P_Tommy
Moderator
Hey folks. New beta alert.
https://releases.1password.com/mac/beta/#1password-for-mac-8.10.36-35
We’ve fixed an issue where Security settings would be reset or disabled after updating the app.
We’ve fixed an issue that caused biometric unlock to reset and a trusted device to be deauthorized if you updated the app while your device was going into sleep mode.
- 1P_Tommy
Same traffic. Please follow the directions in the post direct above this one. https://1password.community/discussion/comment/713409/#Comment_713409
Include the following
- Your forum username:
jfgreco - A link to this thread:
https://1password.community/discussion/comment/713372/#Comment_713372
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
- Your forum username:
- 1P_Tommy
If you have time please submit a diagnostic report. Can you also try completely quitting 1Password and opening it again? Here's how to do that.
- Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
- Quit your browser.
- Open 1Password and check for proper operation.
If you find you need to write in please include the results of that quick test. Thank you.
Include the following
- Your forum username:
Bakj - A link to this thread:
https://1password.community/discussion/comment/713371/#Comment_713371
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
I also am getting all these issues. On the BETA channel.
1Password for Mac 8.10.36 (81036031)
Same problem here, AND I'm getting the periodic "Touch ID sensor is not currently available"
- 1P_Tommy
Thank you.
Email arrived a bit late... IGG-98257-519
