Touch ID keeps getting turned off

Wabiloo

I just saw your message in our system. Someone from the team will be with you as soon as possible.

ref: IGG-98257-519

I have the same issue.
Every day pretty much, I have to go back to settings and re-enable Touch ID, Apple Watch in the Security menu and the CLI (in the Developer menu)

I have followed the "Send Diagnostics" steps above, but did not receive a response from the BitBot assistant...

jlazzis

Please use the following steps to create a diagnostic report. Especially, so if you've encountered this recently.

1. Open 1Password.
2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
3. Select Advanced.
4. Select Send Diagnostics.
5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: jlazzis

• A link to this thread: https://1password.community/discussion/146175/touch-id-keeps-getting-turned-off#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I am on 1Password for Mac 8.10.36 (81036033) and have not seen the problem again yet.

I am having the same problem with this version:

1Password for Mac 8.10.36 (81036031)

Production seemed OK so I have just switch to Nighlty to see what happens.

That's great news schasin. Thanks for sharing. If things should change please let us know.

For those on BETA or Nightlies, 1Password for Mac 8.10.36 (81036032) appears to have resolved the issue. Yesterday and Today seems to be working as expected. 👍🏻

sachind1231

Your report is here. It looks like my colleague Jac replied to you recently. Please continue the conversation via email. Thanks.

ref: NRS-25871-518

iwaddo

Sometimes we match existing or open tickets manually. No worries my friend. :)