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jenjohnson's avatar
jenjohnson
New Contributor
7 months ago

Touch ID no longer available/working in Chrome extension

In the last weeks touch ID is no longer available/working via the browser extension in Chrome on a MacBook Air, 2024. There is no option given for it, only for password entry. It was working great an...
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello jenjohnson! 👋

I'm sorry that Touch ID isn't working with 1Password in the browser anymore. It sounds like the connection between the desktop app and the browser extension isn't working. Can you try the following:

  1. Restart your Mac.
  2. Open and unlock the 1Password desktop app using Touch ID.
  3. Open your browser.
  4. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  5. Turn "Integrate this extension with the 1Password desktop app" off.
  6. Turn "Integrate this extension with the 1Password desktop app" back on.

Does that allow you to unlock 1Password in the browser using Touch ID? If it doesn't then do you see a green circle under the "Integrate this extension with the 1Password desktop app" setting? Or do you see a different colour circle with an error message?

-Dave