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blahsoblah's avatar
blahsoblah
New Contributor
8 months ago

Touch ID not working on Mac

Unlocking 1Password via Touch ID on 16" M3 Max MacBook Pro with macOS Sonoma 14.5, does not work. I get "That didn't work Check your password and try again" or "Touch ID sensor currently not available" sometimes.

Things I have done so far:

Restarting the computer
Uninstalling 1password repeatedly, including deleting all files with "1password" or "agilebits" under ~/Library/
Switching to the beta channel
Deleting all fingerprints, disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings
Disabling and enabling "Touch ID" under 1Password's "Security" settings tab.

Unlocking the device and all other applications with Touch ID works fine.

1Password Version: 1Password for Mac 8.10.38 81038013, on BETA channe
Extension Version: Not Provided
OS Version: 14.5
Browser: Not Provided

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    supergas6

    Thank you, if you haven't yet received a reply from my colleagues then let me know and I can get that chased for you. 🙂

    -Dave

  • supergas6's avatar
    supergas6
    New Contributor
    7 months ago

    I have the same issue and tried all the solutions I can find online without success. Diagnostics report sent.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    Sageit

    I'm sorry that you're running into the same issue. I confirm that the team has received your diagnostics report and one of my colleagues will send you a reply over email as soon as possible. Please continue the conversation there.

    -Dave

    ref: JWN-45211-633

  • Sageit's avatar
    Sageit
    New Contributor
    7 months ago

    I've sent a diagnostic report, as requested in similar threads with same issue.

  • Sageit's avatar
    Sageit
    New Contributor
    7 months ago

    I'm having the same issue. I'll send an email with diagnostics.

  • Sageit's avatar
    Sageit
    New Contributor
    7 months ago

    Hello,
    My Mac's Touch ID is greyed out in OnePasssord, so it is not working at all. The Touch works with other items. How do I get help with this?

    1Password Version: 8.10.40
    Extension Version: 2.27.1
    OS Version: macOS Version 14.6.1 (23G93)
    Browser: Chrome, Firefox, Safari

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    wdvn

    Thank you, I see that my colleagues have received your diagnostics report and have sent you a reply via email. Please continue the conversation there.

    -Dave

    ref: LMF-59197-381

  • wdvn's avatar
    wdvn
    New Contributor
    7 months ago

    Following the example of others, I'm sending an email with diagnostics

  • wdvn's avatar
    wdvn
    New Contributor
    7 months ago

    I am having a similar issue -- touch ID no longer works with the Mac or Safari. Mac 8.10.39; Safari extension 2.26.1 When I looked at the settings for 1Password/Security, I found that there was no option for touch ID under "unlock" -- just an optio for Apple Watch. Up until recently I have used touch ID reliably to open the app whether on my desktop or with Safari.