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Forum Discussion
Touch ID not working on Mac
Unlocking 1Password via Touch ID on 16" M3 Max MacBook Pro with macOS Sonoma 14.5, does not work. I get "That didn't work Check your password and try again" or "Touch ID sensor currently not available" sometimes.
Things I have done so far:
Restarting the computer
Uninstalling 1password repeatedly, including deleting all files with "1password" or "agilebits" under ~/Library/
Switching to the beta channel
Deleting all fingerprints, disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings
Disabling and enabling "Touch ID" under 1Password's "Security" settings tab.
Unlocking the device and all other applications with Touch ID works fine.
1Password Version: 1Password for Mac 8.10.38 81038013, on BETA channe
Extension Version: Not Provided
OS Version: 14.5
Browser: Not Provided
- 1P_Dave
Moderator
Thank you for posting the Support ID. I'm happy that the team was able to help and that updating to version 8.10.38 resolved the issue. 🙂
-Dave
Here's my ticket....Your support ticket ID is YDV-82743-629
I also have this same problem, so will also send the report and info as mentioned above
- 1P_Dave
Hello blahsoblah! 👋
I'm sorry that you're unable to unlock 1Password using Touch ID. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/147312/touch-id-not-working-on-mac
- Your forum username:
Blahsoblah - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
