Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Touch ID not working wit 1Password 8 on M2 MacBook Pro
I am unable to switch on TouchID unlock on my new MacBook Pro with a M2 processor.
I upgraded from an older model that didn't have Touch ID, and installed 1Password8 with the installer downloaded from the 1Password website.
When I go to the security settings in 1Password the checkbox to enable TouchID unlock is greyed out and cannot be checked.
I have already tried to shut down my Mac, restart it, unlock 1Password, disable and enable al the TouchID features on my System Preferences , go back to 1Password to enable TouchID, but the checkbox stays greyed out.
I have already tried removing and reinstalling 1Password, without success.
Thanks,
Boris
1Password Version: 8.10.3
Extension Version: Not Provided
OS Version: macOS 13.2.1
Browser:_ Not Provided
- 1P_Tommy
Moderator
@borissb
Thanks. It's here and someone will be with you as soon as possible.
ref: CMA-62172-347
- 1P_Tommy
@borissb
I'd like to ask you to create a diagnostics report from your device. That will give us chance to look under the hood so to speak and give us a better indication of what's happening.
- Open 1Password.
- Press command and comma. The 1Password preferences will open.
- Tap Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
https://1password.community/discussion/138833/touch-id-not-working-wit-1password-8-on-m2-macbook-pro#latest A link to this thread:
borissbPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
