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Forum Discussion

System's avatar
System
Super Contributor
8 months ago

Touch ID unlock not working

This discussion was created from comments split from: Both touchID and apple-watch are being required to unlock.
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello syawin! 👋

I'm sorry that Touch ID unlock isn't working with 1Password on your Macbook Pro. I've split your comment into new thread so that we can discuss the issue that you're running into separately. As a start, could you try the following:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

If that still doesn't work then can you tell me if you're able to unlock the Mac itself using Touch ID? I look forward to hearing from you.

-Dave