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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Unable to auto-fill username after updating from 1password7 to 1password8

After updating from 1password7 to 1password8, I cannot autofill username. When I select the password field, the input suggestions are displayed, but the login ID (username) does not show any sugge...
android
1P_Timothy's avatar
1P_Timothy
Icon for 1Password Team rank1Password Team
3 years ago

Hi @rfr, I'm sorry my suggestions have not been more helpful. If you haven't reached out to us via email, I'd like to ask you to do so. Autofill issues can stem from a number of sources so this will help us investigate and resolve the specific issue on your device.

You can email us at support+forum@1password.com. Please include a brief description of the issue with your message. You'll get an auto-reply from BitBot which gives you a conversation number, that looks like [#ABC-12345-123]. You can post that here and I'll be sure you message gets to the right place.

Hi alr56, thanks for the update! I'm glad to hear that worked for you.