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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Unable to copy generated passwords in iOS 16.1.1

When I use the Safari extension on my iPad or iPhone to generate a password for an app, I get the message “unable to copy generated password”. Usually I can think of possible fixes to issues, but in ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

@SegeiCMeerkat

I'm sorry that the steps didn't work. Can you try the following:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Restart your device.
  4. Open and unlock the main 1Password app from your home screen.
  5. Open Safari and go to any webpage.
  6. Tap on the AA icon in the address bar.
  7. Tap on 1Password in the menu.
  8. Follow the prompt to unlock 1Password for Safari with your account password.

Then try to reproduce the issue again. If the issue does still occur then I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!