Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

BriBri's avatar
BriBri
New Contributor
4 months ago

Unlock with Apple Watch not working again

For the past couple weeks, I'm unable to unlock 1Password with my Apple Watch. I get the pop-up window saying "1Password is trying to unlock. Approve with Apple Watch..." but I never get the notifica...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

BriBri

Thanks for confirming that you're not using focus modes. Can you try the following test to see if your Apple Watch works to authenticate macOS system prompts:

  1. Click on the  in the menu bar.
  2. Click System Settings.
  3. Click Privacy & Security.
  4. Click Advanced.
  5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
  6. You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

Are you able to use the Apple Watch to authenticate the macOS system prompt? This will tell us if the problem is limited to 1Password or if it's part of a bigger issue. Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

-Dave