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Forum Discussion
Upgraded to 1Password 8, Safari extension not loaded
I've just upgraded from 1P7 to 1P8 and the application seems to be running OK. However the new 1Password for Safari does not show up in the extensions list in Safari preferences. The browser extension app downloaded OK and when I run it it tells me to open Safi prefs and enable it but it's not listed there
1Password Version: 8.7.0
Extension Version: 2.3.3
OS Version: 12.3.1
Referrer: forum-search:Upgraded to 1Password 8, Safari extension not loaded
andrew_l_1P1Password Team
On behalf of Dave you're very welcome, @Gerrry! Enjoy the rest of the weekend. 😁
- 1P_Dave
Moderator
@Gerrry
Have you tried the fix that I mentioned earlier in the thread:
- Open and unlock 1Password 8.
- In the menubar click Help > Troubleshooting > Fix Missing Safari Extension
If that doesn't work then please let me know. 🙂
-Dave
- 1P_Dave
@BlueSkies999
I'm happy to hear that the built-in tool fixed the issue for you. 😊
1P_Dave I was having the same issue with 1Password for Safari not showing in the extensions list. I used the Troubleshooting tip you mentioned above and it worked great. Thanks.
- 1P_Dave
@tosch
Sounds good! If you run into the issue again, and the built-in tool doesn't fix things, then I'll be happy to help further. 😊
1P_Dave, Thanks for the hint, we'll give it a try!
- 1P_Dave
@tosch
If your friend experiences the issue again in the future then please have him try the new tool that we've included inside of 1Password 8 to fix this issue:
- Open and unlock 1Password 8.
- In the menubar click Help > Troubleshooting > Fix Missing Safari Extension
I hope that helps. 🙂
1P_Dave, my colleague said since he had to install completely from scratch, he said that there was no logfile to share. If we experience it again, I'll think of you.
