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Forum Discussion
Why is Touch ID not working on my iPad?
Touch ID is toggled, but it is not working. I have to manually type in the password whenever I login to 1Password. How can I fix this. This feature works well on my iPhone using face recognition.
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1P_Dave
Moderator
ModeratorHello jazzman! 👋
I'm sorry that you're being prompted for your account password and not Touch ID when using 1Password on your iPad. Can you try to restart your iPad and then try to unlock 1Password using Touch ID again? If that still doesn't work then I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/138619/why-is-touch-id-not-working-on-my-ipad
- Your forum username:
Jazzman - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
