Why will my username and password not load on a particular website?

jazzman

I'd hate for us to throw in the towel when this is, seemingly, a simple issue to solve. If you search for the item in your vault (from the desktop app), is it listed there? What vault is it saved to? If you go to Preferences > Vaults > Include in All Vaults, is the vault where the item is saved to selected, like this?

@Joy_1P

I did what you said, and the issue is not resolved. I'm ready to move on from this one. I appreciate your assistance.

jazzman It is strange that 1Password does not recognize the page. Let's try quitting the extension and browser. Then let's restart both to see if that helps.

Please try the following:


1. Quit 1Password completely:
* Open 1Password.
* Right-click the 1Password icon in the top menu bar and select Quit 1Password Completely.
2. Quit your browser:
* Open your browser.
* Click the name of your browser in the menu bar and choose Quit.
3. Open and unlock 1Password.
4. Open your browser and see if the issue is resolved.


If you're still unable to fill the login, could you click on the 1Password icon in your browser and do a search for the login to see if it appears? If so, can you take a screenshot of that for us? Additionally, could you take a screenshot of the error messages that you had previously mentioned you saw?

1P_Tommy

Disregard the security question. I figured it out. Sorry.

1P_Tommy

It’s does contain the correct login URL after the redirect. I just get one of two error messages, and 1 Pass will not load the username and password.

I also have a question about security on iOS devices. If you’re using 1Pass with Safari, is the only protection you have the six number security code for your device? If you’re using the app, it’s secure when you close the app because it requires the password or facial/touch recognition to get back in. That seems safer to me than the browser method. Am I missing something here?

jazzman

That sure is odd behavior. I am unable to replicate that. Could I ask you to check the login and make sure it contains the actual needed login URL after the re-direct from the main page of https://connectcloud.cummins.com/ ? I show that it should be the following which works on my end. The only difference is I am on 12.1, and I am also using 7.9.2 and Safari. Regrettably, I am unable to test on an earlier version of Safari at this very moment.

https://powercommand.b2clogin.com * You can optionally add both to your login.

edit: Replaced with image from v7. I had originally included one from v8

1P_Tommy

That was probably before I upgraded to a membership. You can disregard that old screenshot. I just have one vault called “Personal” now. Even when I try to access the website now through Safari, I get the “no items to show” message.

jazzman

Do you have more than one vault? The screenshot shows a Primary vault. Perhaps you have others? It looks as if you are working from the menu bar. If so, click the vault icon beside the search Primary text and set it to All Vaults.

ag_chantelle

Thanks for reaching out. My settings are correct. When I try to log in to cummins.com in Safari by clicking on the 1Pass symbol, a message appears saying "no items to show". I don't understand it.

jazzman

I wonder if, perhaps, you have the item set to not display in your browser, or have some vaults excluded from view. Let's verify:

To verify that the item will show in your browser:

1. Open and unlock 1Password for Mac.
2. Locate your cummins.com Login and choose Edit.
3. Under display, make sure it is set to "Suggest in browser**.

To verify all your vaults are included in your browser view:

1. Open and unlock 1Password for Mac.
2. Click the 1Password menu and choose Preferences.
3. Under the Vaults tab, make sure all your vaults are selected under Show in All Vaults.

Are you able to see the item, after verifying both of the conditions above are met?